ePrescription - Frequently Asked Questions

This quick guide answers frequently asked questions about electronic prescribing (e-prescribing) through Surescripts in VieCure. It covers sending a prescription to a pharmacy and what to do when one goes to the wrong pharmacy.

 How do I put in a prescription order? (Surescripts process)

1. Open the patient's chart and go to Orders, then add the medication.
2. Complete the prescription details (sig, quantity, days supply, refills) and select the patient's pharmacy.
3. Review the Order Summary and approve the order as the provider (non-providers choose the Ordering Provider and Order Method).
4. When the provider approves a non-controlled medication with a pharmacy selected, VieCure sends it electronically to the pharmacy through Surescripts.
5. Status — Transmission status is tracked on the order (pending, sent, accepted by pharmacy, or error) so you can see whether the prescription reached the pharmacy.
6. Errors — Failed transmissions are reported to the provider or staff, and Surescripts issues create Worklist tasks.
7. Controlled substances — Orders for DEA-scheduled drugs (II-V) do not use this path. They are handled by a separate controlled-substance process (DrFirst), and the order form includes a DEA two-factor step for providers.

 I sent the correct prescription to the wrong pharmacy - how do I fix it?

Cancel the prescription that went to the wrong pharmacy, then send a new one to the correct pharmacy.

1. Open Order History and void or discontinue the prescription (see the Orders guide: "I sent an e-prescription to CVS and it was incorrect, how do I cancel the order so the pharmacy knows not to fill it?"). Void is for entry errors and is limited to the user who approved or entered the order.
2. VieCure sends a cancel message to the pharmacy that received it.
3. Place a new order with the correct pharmacy and approve it.
4. If the wrong pharmacy already dispensed the medication, the cancel is rejected and the case goes to the ePrescribe work queue instead of creating a duplicate prescription.