Keep - TeamViewer - Screen Sharing

Complete the following steps in order to screen share with VieCure support specialists. 

1. From the agent workspace the support specialists will generate a session code and insert into the ticket. 

2. End-User will receive an email and select the URL hyperlink within the email. Pro-Tip users can log into the portal locate the ticket and find the URL within the ticket. 

3. End-user will be prompted download single-use TeamViewer 

4. In the upper right corner of the browser, select and open the TeamViewer single download session